Grace Ann Upholstery

Policies & Terms

Effective Date: July 8, 2026

These Studio Policies & Terms ("Agreement") govern all services provided by Grace Ann Upholstery ("Studio") to the client ("Client"). Approval of an estimate, payment of a deposit, scheduling of work, or acceptance of services constitutes acceptance of these terms.

1. Acceptance of Work

Grace Ann Upholstery reserves the right to decline any project that, in our professional judgment, cannot be completed to our quality standards, presents unreasonable risk, or is otherwise unsuitable for restoration or custom upholstery.

2. Scope of Work

The Studio will perform only the work outlined in the approved estimate. Any additions or modifications requested after approval may require a revised estimate, additional charges, and an adjusted completion timeline.

Because upholstery work often involves restoring previously used furniture, concealed damage or structural issues may not become apparent until work has begun.

3. Estimates

Estimates are valid for thirty (30) days unless otherwise stated.

Estimates prepared from photographs, measurements, or descriptions are preliminary and may be adjusted once the furniture is received and inspected in our studio.

Should hidden damage, additional labor, changes in project scope, or significant changes in material costs occur, we will contact you with a revised estimate before proceeding.

4. Fabric & Customer-Owned Materials (COM)

Unless specifically noted, fabric is not included in the estimate.

Fabric yardage estimates are based on plain (non-patterned) fabrics. Pattern repeats, stripes, plaids, and directional fabrics may require additional yardage.

Clients supplying their own fabric (COM) are responsible for providing upholstery-grade fabric in the correct quantity. Grace Ann Upholstery is not responsible for fabric defects, dye lot inconsistencies, flaws, shortages, or performance issues associated with customer-supplied materials.

Grace Ann Upholstery reserves the right to decline the use of customer-supplied materials that are unsuitable for upholstery, insufficient in quantity, or otherwise unlikely to produce a satisfactory finished product.

The Client is responsible for approving all fabric selections, trim, finishes, and other design details before materials are ordered. Once materials have been ordered, changes may result in additional costs and revised production timelines.

For commercial projects, the Client is responsible for informing Grace Ann Upholstery of any applicable fire codes, building codes, or performance requirements prior to ordering materials. Any additional materials or treatments required to meet these standards will be quoted separately.

5. Foam & Interior Materials

Replacement foam, cushion inserts, webbing, springs, batting, or other interior materials are not included unless specifically listed in the estimate.

Once furniture is opened, the Studio will evaluate the condition of the interior components. If replacement or repair is recommended, a revised estimate will be provided for approval before additional work is completed.

6. Deposits & Payment

A 50% deposit is required before work begins unless otherwise agreed in writing.

The remaining balance is due upon project completion and prior to pickup or delivery.

Deposits become non-refundable once materials have been ordered or work has commenced.

Completed furniture will remain in the possession of Grace Ann Upholstery until payment has been received in full.

Past-due balances may be subject to interest and reasonable collection costs as permitted by Tennessee law.

7. Production Timeline

Estimated completion dates are provided as a courtesy and are not guaranteed.

Projects are completed according to the Studio's production schedule. Completion dates may be affected by supplier delays, shipping interruptions, material availability, hidden repairs, workload, illness, weather, or other circumstances beyond the Studio's reasonable control.

8. Hidden Damage & Structural Repairs

Many upholstery projects involve furniture that may contain concealed structural damage, weakened joints, deteriorated foam, broken springs, or previous repairs.

If hidden conditions requiring additional labor or materials are discovered, work will pause until the Client approves a revised estimate.

9. Change Orders

Requests to modify the project after approval—including fabric changes, design revisions, cushion modifications, trim selections, or additional repairs—constitute a change order.

Change orders must be approved before work continues and may result in additional charges and revised completion dates.

10. Storage & Abandoned Property

Clients will be notified when their project is complete.

Furniture should be picked up or delivery arranged within fourteen (14) days of notification.

Storage fees may be assessed after thirty (30) days unless prior arrangements have been made.

Furniture left unpaid or unclaimed for more than sixty (60) days may be considered abandoned and handled in accordance with applicable Tennessee law.

11. Disposal of Removed Materials

Unless otherwise requested before work begins, all removed fabric, foam, padding, springs, and other upholstery materials will be discarded during the restoration process.

12. Handmade Work & Natural Materials

Every project completed by Grace Ann Upholstery is crafted by hand. Slight variations in pattern placement, cushion loft, dimensions, wood characteristics, natural materials, leather, and other handcrafted details are inherent in custom upholstery and are not considered defects. These variations contribute to the unique character of each piece.

13. Warranty

Grace Ann Upholstery warrants its workmanship for one (1) year from the date of project completion.

This warranty covers defects in craftsmanship only and does not cover:

• Normal wear and tear

• Pet damage

• Fabric wear or manufacturer defects

• Sun fading

• Misuse or neglect

• Improper cleaning methods

• Structural issues unrelated to work performed

The Studio's responsibility under this warranty is limited to correcting workmanship and shall not exceed the amount paid for labor on the project.

14. Inspection of Completed Work

The Client is encouraged to inspect completed work upon pickup or delivery.

Any concerns regarding workmanship should be communicated within five (5) business days of receipt so they may be addressed promptly.

15. Limitation of Liability

The Studio exercises the highest level of care while working on every piece entrusted to us. However, because upholstery involves existing furniture, some risks are inherent in the restoration process.

Grace Ann Upholstery is not responsible for concealed defects, deterioration due to age, or the sentimental, antique, or replacement value of furniture beyond the cost of services provided.

16. Photography

The Studio may photograph completed projects for use in its portfolio, website, social media, publications, or other marketing materials. No personal identifying information will be published without the Client's permission.

17. Electronic Communications

By providing an email address and/or phone number, the Client agrees to receive communications regarding project scheduling, approvals, invoices, payment reminders, and project updates.

18. Force Majeure

Grace Ann Upholstery shall not be liable for delays or inability to perform resulting from events beyond its reasonable control, including natural disasters, severe weather, supplier shortages, labor disruptions, transportation delays, government actions, or other unforeseen circumstances.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Tennessee.

The parties agree to make a good-faith effort to resolve any dispute arising from this Agreement through direct communication before pursuing legal remedies.

20. Entire Agreement

These Studio Policies & Terms, together with the approved estimate and invoice, constitute the complete agreement between Grace Ann Upholstery and the Client and supersede any prior discussions or representations.

By approving this estimate and submitting the required deposit, the Client acknowledges that they have read, understood, and agree to these Studio Policies & Terms.